*How long does it take to deliver the product once I have made the order?

Usually, after placing the order it takes 1 - 2 business days for inside Kathmandu Valley and 2 - 4 business days for outside Kathmandu Valley to get it delivered.


*How will I know that my order has been placed?

If you place your order through our website, you will receive an order confirmation email from Gracious where Order ID, Product details, Customer's name, address, email, contact number, price and payment method are shown.


*What to do if I want to find more information about the product?

The website includes a comprehensive list of details about the product. You can contact info@gracious.com.np or customer services via email, phone and use our social media platforms (Facebook, Instagram, Twitter and Youtube) to address your queries.


*How do find out the price and Specification of the product?

All the important information about the product will be listed on our website.


*How to order?

Please open our website:https://www.gracious.com.np or download our Gracious App through Play Store/App Store

#Sign up through Google or Facebook account

#Choose/ Click the product you want to purchase.

#Click on the "Add to cart" or "Buy Now" button (Your product will be added to the cart.)

#Put the quantity of product you want to buy.

#Put the promo code if available. You will get a certain discount.


#Complete your shipping details and billing information.

#Choose your Payment Method.

Your order will be processed and delivered within the next 1 - 2 business days for inside Kathmandu Valley and 2 - 4 days for outside Kathmandu Valley.


*How much is the warranty and guarantee of the product?

The warranty of a product if any will be mentioned on products Specification.


*Where can I find the New Arrival?

We feature certain New Arrivals on the home page of our website. Furthermore, our social media platforms are constantly updated on the new products we feature on the website.


*Can I view the product before ordering?

We are an online eCommerce store; hence all of our products can only be viewed online. However, our website has a zoom-in feature and exchange policy to ensure have informed and easy purchase experience.


*What does the delivery cost?

The delivery cost of the products is based on the district of our country and the weight and volume of the products will also affect it. If you have any questions please mail us at info@gracious.com.np and call at 9843234025.